The courier has not been able to deliver, what can I do?

The courier service will always attempt to deliver your box to yourself either directly or to your safe place. You can select a safe place via your my Hermes details.

If the courier service has stated on the tracking details that they have been unable to deliver and will not be re-attempting a delivery please contact our helpful customer advisor team on the following email address so they can look into the matter and resolve the issue for you.

If the courier reattempts to deliver, your bread may be delayed and therefore less fresh. Please contact us if you wish to raise this as a concern so that we can investigate.

You can email us on [e-mail]. When making contact, please be sure to have your order tracking number ready, and to email us from the email address registered to your account.