We are proud to offer 96% next day coverage of mainland UK, for exclusion zones please refer to the bottom of this page. We aim to increase delivery success rate by allowing for safe-locations to be set, and by introducing ‘doorstep’ as a safe-location.
Earth & Wheat ‘safe-location’ policy (you need to set your safe location first):
|We will leave your box on the doorstep if it is not in full view of the public. This includes, but not limited to; under a bench, arch, houses that are set back from the street, outside a flat door inside, garden, back yard, around the side.|
|We will leave your box on the doorstep if it is in full view of the public. This includes but is not limited to; houses that are directly on a public footpath.|
|We will leave your box, wherever possible, undercover. If the weather permits, we will leave your box according to doorstep guidelines of the courier.|
You may choose to track or divert your box to a safe place or neighbour by following the parcel information sent to you after you place your order. Earth & Wheat’s notification system, keeping you informed:
We will keep you informed at each stage of delivery:
…when the courier has been informed of your incoming parcel
…when the courier has received your parcel
…when we have an ETA, we will provide a time slot
…when your parcel has been successfully delivered
When your parcel has been delivered you will receive a safe place photo, geo pin or a neighbour's address.
If the parcel is undelivered then a photo will be taken to show a failed delivery attempt. To ensure a successful delivery please make sure you set a safe place location through the tracking information sent to you, or through the MyHermes application using your delivery information.