Our delivery policy.

We are proud to offer 96% next day coverage of mainland UK, for exclusion zones please refer to the bottom of this page. We aim to increase delivery success rate by allowing for safe-locations to be set, and by introducing ‘doorstep’ as a safe-location.

Earth & Wheat ‘safe-location’ policy (you need to set your safe location first):

Doorstep

We will leave your box on the doorstep if it is not in full view of the public. This includes, but not limited to; under a bench, arch, houses that are set back from the street, outside a flat door inside, garden, back yard, around the side.

We will leave your box on the doorstep if it is in full view of the public. This includes but is not limited to; houses that are directly on a public footpath.

We will leave your box, wherever possible, undercover. If the weather permits, we will leave your box according to doorstep guidelines of the courier.

You may choose to track or divert your box to a safe place or neighbour by following the parcel information sent to you after you place your order. Earth & Wheat’s notification system, keeping you informed:

We will keep you informed at each stage of delivery:

…when the courier has been informed of your incoming parcel

…when the courier has received your parcel

…when we have an ETA, we will provide a time slot

…when your parcel has been successfully delivered

When your parcel has been delivered you will receive a safe place photo, geo pin or a neighbour's address.

If the parcel is undelivered then a photo will be taken to show a failed delivery attempt. To ensure a successful delivery please make sure you set a safe place location through the tracking information sent to you, or through the MyHermes application using your delivery information.